Key Benefits of Fully Managed Support
- Full System Auditing.
- 24x7 System Monitoring.
- Active Management of your system.
- Remote and On-site support.
- Labtech proactive Health Checks.
- Virus removal, Patching and updated, and Antivirus health.
- Regular security reviews.
- Access to the Client Portal, for helpdesk, reporting, and much more
Response Guarantee:
Our service is backed up with a Service Level Agreement that details exactly the level of service and response that you will receive. Our Support team work to the following targets:
- Major Problem - 5 minute response
- Standard Problem - 5 minute response
- Other requirements - 5 minute response
